Return & Refund Policy

At Sivin Bakery, customer satisfaction is important to us. Since our products are freshly prepared and made-to-order, we follow a clear return and refund policy to ensure fairness and transparency.

Order Cancellation

Orders can be cancelled within a limited time after placement, provided preparation has not started. Customized cake orders may not be eligible for cancellation once confirmed.

Returns

Due to the perishable nature of cakes, pastries, and bakery products, returns are generally not accepted once the order has been delivered.

Damaged or Incorrect Orders

If you receive a damaged product, wrong item, or incomplete order, please contact our support team within 24 hours of delivery with your order details and photos if applicable.

Refund Eligibility

Refunds may be approved in cases of failed deliveries caused by our team, damaged products, incorrect orders, or unavailable items. Refund approvals are subject to verification.

Refund Processing

Approved refunds will be processed through the original payment method within 5–7 business days depending on your bank or payment provider.

Contact Support

For refund-related concerns, please contact Sivin Bakery customer support through our website, app, or official contact channels.