Cancellation & Refund Policy

At Sivin Bakery, we prepare fresh cakes, pastries, and bakery products with care. Since many of our products are made fresh to order, our cancellation and refund terms are outlined below.

Order Cancellation

Customers may request order cancellation before the preparation process has started. Once the order is prepared, baked, or dispatched, cancellation requests may not be accepted.

Custom Cake Orders

Customized cake orders require special preparation and design work. Such orders may not be eligible for cancellation once the preparation process begins.

Refund Eligibility

Refunds may be provided in cases such as unavailable products, duplicate payments, or order issues caused by our side.

Non-Refundable Situations

Refunds may not be applicable for incorrect delivery information provided by customers, failed delivery attempts due to customer unavailability, or changes requested after order preparation.

Refund Processing Time

Approved refunds may take several business days to reflect in the original payment method depending on banking or payment provider timelines.

Contact Support

For cancellation or refund-related concerns, please contact Sivin Bakery customer support through our official website or app.